Privacy policy

Last Updated: 18 June 2026

Welcome to Crazio.in ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely through third-party payment providers)

  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referring website information

Marketing and Communication Data

We may collect information related to:

  • Newsletter subscriptions

  • Marketing preferences

  • Customer support interactions

  • Feedback, reviews, and survey responses

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Managing customer accounts

  • Providing customer support

  • Sending order confirmations and shipping updates

  • Preventing fraud and unauthorized transactions

  • Improving our website, products, and services

  • Personalizing your shopping experience

  • Sending promotional communications (where permitted by law)

  • Complying with legal and regulatory obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Remember user preferences

  • Keep items in your shopping cart

  • Analyze website traffic and performance

  • Improve website security

  • Deliver relevant advertisements

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and website, including:

  • Payment gateways

  • Shipping and logistics providers

  • Analytics services

  • Marketing and advertising platforms

  • Customer support tools

  • Website hosting providers

These third parties may access information only as necessary to perform services on our behalf and are expected to protect your information appropriately.

Examples may include Shopify, payment processors, shipping partners, Google Analytics, and other business service providers.

We are not responsible for the privacy practices of third-party websites that may be linked from our website.

5. Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete debit card, credit card, net banking, or UPI payment credentials on our servers unless specifically required by the payment provider under applicable regulations.

Please review the privacy policies of the payment providers you use during checkout.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill orders

  • Resolve disputes

  • Enforce agreements

  • Comply with legal and regulatory obligations

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

8. Customer Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw consent where applicable

  • Opt out of marketing communications

  • Request information about how your data is being used

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

10. Legal Compliance

We may disclose information when required to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government authorities

  • Enforce our Terms of Service

  • Protect our legal rights, customers, and business operations

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational reasons.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Crazio.in
Email: crazio@gmail.com
Address: 307/2 Royal Residency, Bhatkhedi, Mhow, Indore, M.P. 453441

Phone: 7828132331

We will make reasonable efforts to respond to your inquiries in a timely manner.