Terms of service

Last Updated: 18 June 2026

Welcome to Crazio.in ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using Crazio.in, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Account Terms

  1. You may be required to create an account to access certain features of the website.

  2. You agree to provide accurate, current, and complete information during registration and checkout.

  3. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

  4. We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent activities.

  5. You must be at least 18 years old or have the involvement of a parent or legal guardian to use our services.

2. Pricing and Payment

  1. All prices displayed on Crazio.in are listed in Indian Rupees (INR) unless otherwise stated.

  2. Prices are subject to change without prior notice.

  3. We reserve the right to correct pricing errors, typographical mistakes, or inaccuracies at any time.

  4. Payment must be completed before order processing unless Cash on Delivery (COD) is offered and selected.

  5. We accept payment methods made available through our checkout process.

  6. Orders may be canceled if payment authorization fails or is declined by the payment provider.

3. Product Descriptions

  1. We strive to ensure that product descriptions, specifications, images, and pricing information are accurate.

  2. However, we do not warrant that all product descriptions or website content are complete, accurate, current, or error-free.

  3. Product colors may vary slightly due to monitor settings, lighting conditions, or photography.

  4. Product availability is subject to change without notice.

4. Order Acceptance and Cancellation

  1. Placing an order on our website constitutes an offer to purchase products.

  2. We reserve the right to accept or reject any order at our sole discretion.

  3. Orders may be canceled for reasons including but not limited to:

    • Product unavailability

    • Pricing errors

    • Suspected fraud

    • Payment issues

    • Violation of these Terms

  4. If an order is canceled after payment has been received, the applicable refund will be processed according to our Refund Policy.

5. Shipping and Delivery

  1. We aim to process and dispatch orders within the timelines communicated on our website.

  2. Delivery timelines are estimates and may vary due to:

    • Courier delays

    • Weather conditions

    • Government restrictions

    • Public holidays

    • Events beyond our reasonable control

  3. Risk of loss and ownership of products passes to the customer upon delivery.

  4. Customers are responsible for providing accurate shipping information. We are not liable for delays or failed deliveries caused by incorrect addresses or contact details.

6. Returns and Refunds

  1. Returns and refunds are governed by our Return and Refund Policy.

  2. Return requests must be submitted within the timeframe specified in the applicable policy.

  3. Returned products must generally be:

    • Unused

    • In original packaging

    • Accompanied by proof of purchase

  4. Certain products may be non-returnable due to hygiene, customization, regulatory requirements, or other business considerations.

  5. Approved refunds will be processed through the original payment method wherever possible.

  6. Processing times may vary depending on payment providers and banking institutions.

7. Prohibited Uses

You agree not to use the website for:

  • Any unlawful purpose

  • Violating applicable laws or regulations

  • Fraudulent transactions

  • Uploading malicious software, viruses, or harmful code

  • Attempting unauthorized access to systems or accounts

  • Interfering with website security or functionality

  • Harassing, threatening, or abusing other users

  • Copying, scraping, or reproducing website content without permission

  • Engaging in activities that may damage the reputation or operation of Crazio.in

We reserve the right to suspend or terminate access for violations of this section.

8. Intellectual Property

  1. All content on Crazio.in, including text, graphics, logos, images, product listings, designs, and software, is owned by or licensed to Crazio.in and protected by applicable intellectual property laws.

  2. No content may be copied, reproduced, distributed, modified, or exploited without prior written permission.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  1. Crazio.in shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

  2. We do not guarantee uninterrupted, error-free, or completely secure operation of the website.

  3. Our total liability relating to any order, product, or service shall not exceed the amount paid by the customer for the relevant order.

  4. Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Crazio.in, its owners, employees, affiliates, partners, and service providers from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of any law or third-party rights

11. Force Majeure

We shall not be liable for any delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Internet outages

  • Labor disputes

  • War

  • Epidemics or pandemics

  • Transportation disruptions

12. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of the website after such updates constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms, the website, or any transaction with Crazio.in shall be subject to the exclusive jurisdiction of the courts located in [Indore, MP, INDIA].

14. Contact Information

For any questions regarding these Terms, please contact us:

Store Name: Crazio.in

Email: crazio@gmail.com

Business Hours: Monday to Saturday, 10:00 AM to 10:00 PM IST

Business Address: 307/2 Royal Residency, Bhatkhedi, Mhow, Indore, M.P. 453441

We will make reasonable efforts to respond to inquiries during our business hours.