Refund policy

Last Updated: 18 June 2026

At Crazio.in, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request is submitted within 7 Days of receiving the product.

  • The item is unused, unworn, and in the same condition as received.

  • The product is returned with all original packaging, tags, accessories, manuals, and promotional items (if applicable).

  • A valid proof of purchase or order confirmation is provided.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must initiate a return request within 7 Days from the date of delivery.

Requests submitted after this period may not be eligible for return, refund, or exchange unless required under applicable law.

To request a return, please contact us at:

Email: crazio@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos (if applicable)

3. Refund Process

Once your returned item is received and inspected:

  1. We will notify you regarding the status of your return.

  2. If approved, your refund will be processed to the original payment method used during purchase.

  3. If the original payment method is unavailable, we may offer an alternative refund method in accordance with applicable laws and payment provider policies.

We reserve the right to deny refunds if returned products fail inspection or do not meet eligibility requirements.

4. Refund Processing Time

Approved refunds are generally processed within 5-7 Working Days after the returned product has been received and verified.

Actual credit timelines may vary depending on:

  • Banks

  • Credit card providers

  • UPI providers

  • Payment gateways

  • Financial institutions

Any delays caused by payment providers are outside our direct control.

5. Exchanges

We offer exchanges for eligible products under the following circumstances:

  • Wrong item received

  • Defective product received

  • Damaged product received during transit

  • Size or variant exchange (if applicable and stock is available)

Exchange requests must be submitted within 7 Days of delivery.

All exchanges are subject to product availability.

If a replacement item is unavailable, we may provide a refund or store credit at our discretion.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product:

  1. Contact us within 7 Days of delivery.

  2. Provide clear photographs or videos showing:

    • The product

    • The packaging

    • The shipping label

    • The issue being reported

Upon verification, we may offer:

  • A replacement product

  • A refund

  • Store credit

  • Another suitable resolution

Failure to provide sufficient evidence may affect our ability to process the claim.

7. Non-Returnable Items

The following items are generally not eligible for return, refund, or exchange unless defective or damaged upon arrival:

  • Personal care products

  • Hygiene-related products

  • Intimate or sanitary items

  • Gift cards

  • Downloadable digital products

  • Customized or personalized products

  • Clearance, final sale, or non-returnable items marked as such

  • Products damaged due to misuse, negligence, or improper handling by the customer

Additional exclusions may apply depending on the product category.

8. Return Shipping Costs

If the Return Is Due to Our Error

We will bear the return shipping costs when:

  • A wrong item was shipped

  • The product is defective

  • The product arrived damaged

  • An approved quality issue exists

If the Return Is Due to Customer Preference

For returns due to reasons such as:

  • Change of mind

  • No longer needed

  • Ordered by mistake

  • Preference change

The customer may be responsible for return shipping charges and any applicable logistics costs.

Any original shipping charges paid during purchase may be non-refundable unless otherwise required by law.

9. Return Packaging Requirements

Customers should ensure returned products are packaged securely to prevent damage during transit.

We reserve the right to reduce or deny refunds for products returned in damaged condition due to inadequate packaging.

10. Cancellation of Orders

Orders may be canceled before shipment by contacting us as soon as possible.

Once an order has been shipped, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

11. Refund Exceptions

Refunds may not be issued in situations including:

  • Incorrect shipping information provided by the customer

  • Delivery failures caused by customer unavailability

  • Refusal to accept delivery

  • Products returned in used or damaged condition not caused by us

  • Violation of our Terms of Service

12. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions regarding returns, exchanges, or refunds, please contact us:

Store Name: Crazio.in

Email: crazio@gmail.com

Business Hours: Monday to Saturday, 10:00 AM to 10:00 PM IST

We aim to respond to customer inquiries as promptly as possible.